Terms of service

About these terms

Contiva is operated by Richard Zhang, trading as Contiva, at contiva.co.za. These terms cover the public website and general workspace access. Questions can be sent through the contact page.

A signed proposal, order, or service agreement governs paid work and takes priority for the matters it expressly covers. Nothing here removes rights or protections that cannot lawfully be excluded.

Enquiries and tailored services

Contiva develops tailored CRM services. Website descriptions explain the general product direction; they are not a promise that every feature or integration is included in every project. An enquiry does not create a paid subscription, purchase, delivery commitment, or service agreement.

Before paid work begins, the parties must agree in writing on scope, deliverables, price, payment milestones, dependencies, access, data handling, support, cancellation, refunds where applicable, and ownership or licensing of project outputs. The public website has no checkout and does not collect card details.

Accounts and authorised access

Use accurate account information and keep login credentials private. Only access a workspace if its organisation has authorised you. Do not share accounts, impersonate others, bypass permissions, or use an invitation intended for someone else.

Your organisation manages membership and access. Tell us promptly if you suspect unauthorised use. Access may be restricted where reasonably necessary to address misuse, protect information, comply with law, or carry out the organisation’s instructions, subject to applicable agreements and rights.

Acceptable use

Do not use the site or service to break the law, infringe another person’s rights, upload malicious material, interfere with operation, send spam, probe access controls without permission, or collect information you are not entitled to hold. Do not place sensitive information in public enquiry forms.

You are responsible for having a lawful basis and any permissions required for the records, messages, and documents you supply. Do not upload information about children or special categories of personal information unless the relevant service arrangement and legal safeguards allow it.

Your records and our materials

You or your organisation retain the rights you have in your own records and supplied materials. You authorise Contiva to handle them only as needed to provide the agreed service, follow authorised instructions, or meet legal obligations.

Contiva branding, website design, and original website content may not be reproduced or presented as your own without permission, except where law permits. Ownership and licences for custom code, integrations, and project deliverables must be set out in the project agreement. Third-party materials retain their own licences.

Availability, integrations, and payments

We aim to keep the website useful and accurate, but it can contain errors or experience downtime. No uptime level, backup schedule, recovery time, or response time is promised by this public page. A service agreement must define any such commitment.

Third-party services and integrations have their own terms and can change. Payment tracking in a CRM records payment information; it does not itself mean Contiva receives, holds, or transfers money for you.

Ending a service or resolving a problem

Contact us to discuss a complaint, access problem, export, or closure request. The relevant service agreement and applicable law determine notice periods, cancellation, refunds, outstanding fees, data return, and retention. Signing out or losing access does not itself cancel an agreement or erase workspace data.

We will try to resolve issues directly. These terms do not exclude liability or remedies where doing so would be unlawful. Any project-specific limits of liability or dispute procedure must be agreed separately and remain subject to mandatory law.

Privacy and changes

Read our privacy policy and cookie policy for how information is handled. We may update these website terms and their date. A website update does not silently replace a signed service agreement or remove rights already accrued. Material changes affecting an ongoing service will be communicated as required.